Technology & Telecom Outsourcing Services
16+ years of Strengthening Tech & Telecom
IBT has supported global telecom and technology providers for over sixteen years; From resolving tickets at 98% SLA to keeping data breaches at 0%, we deliver compliance, speed and reliability.
IBT’s Customer Experience Services for Telecom & Technology
Optimized Call Handling
In telecom, every call is more than support; IBT’s 2000+ multilingual agents answer within ten minutes on average, with abandon rates staying under 2% and SLA scores above 98%. It’s proof the network works when customers and regulators are watching.
Long waits mean, “lost trust, and unresolved escalations invite compliance scrutiny. ” From billing disputes to outage queries, calls close quickly, leaving both customers and regulators reassured.
Efficient Complaint Management
Dropped calls or billing disputes can quickly turn into regulatory flags, “IBT clears 95% of complaint backlogs weekly while maintaining 99.9% accuracy in case logging”.
With complaint response SLA above 98% and audit readiness at 100%, providers avoid penalties, resolve disputes faster and maintain customer trust through processes that are transparent, traceable and regulator-ready every time.
Warranty Management Services
Telecom customers still depend on email, chats, calls and constant brand connection for reassurance, whether about billing, subscription activations, or outage updates. IBT ensures routing accuracy at 99.5% and first-contact resolution above 82%.
Turnaround times stay under “24 hours, keeping CSAT scores over 90% and NPS above 60.” Providers gain smoother compliance reporting, while customers experience clarity, speed and reassurance across every digital touchpoint.
Product inquiry Call Services
Telecom operations aren’t just about towers and fibre; They run on “contracts, subscription logs so product records can’t bury a team in paperwork, “Left unmanaged, these backlogs slow service and draw regulator attention.” IBT clears close to 95% of product inquiry piles every week, while keeping accuracy at 99.9%.
The result; Operations flow without bottlenecks, regulators stay satisfied and customers never feel disruptions caused by product concern delays of the customers.
Streamlining Telecom Billing
Relying on paper trails in telecom is asking for delays and worse, audit failures. IBT moves these workflows into secure digital systems, “with policy accuracy holding at 100% and turnaround kept within 24 hours.”
Fraud & incident escalations meet SLA every time, chargebacks remain traceable end-to-end, so subscriber’s data isn’t left exposed. The outcome is faster cycles, cleaner audits and customer interactions that feel seamless instead of stuck in paperwork.IBT’s Technology Services for Telecom & Technology
Seamless Telecom IT Services
Running telecom IT isn’t about servers; It’s about uptime. IBT has managed infrastructure and platforms since 2009, scaling within 48 hours while maintaining SLA fulfilment above 98%.
Fraud alert escalations meet SLA at 100%, service activations stay under twelve hours and CRM systems remain stable. Providers gain systems that deliver consistently without putting compliance or customer confidence at risk.
24/7 IT Support Excellence
When a telecom core system stalls, outages impact thousands. IBT desks run 24/7 with engineers trained in telecom stacks and compliance workflows. First-contact resolution stays above 85%, response times under ten minutes and service request fulfilment above 98%.
Whether it’s subscription inquiries or billing issues, problems are resolved before they escalate; Keeping operations steady and customers connected without disruption.
Seamless Remote IT Solutions
Field delays aren’t an option when networks drop. IBT handles most telecom IT issues remotely, with SLA compliance holding above 98% and escalation to field operations reaching 100%.
Security alerts are captured the moment they appear, downtime stays close to zero and data privacy incidents remain at 0%. Customers keep streaming, calling and paying bills without noticing the behind-the-scenes compliance checks or outage risks.
Compliance-Ready Solutions
IT telecom consulting only works when it’s built on tested ground, not generic playbooks. With lessons from 1,000+ projects, IBT consultants surface risks buried in billing systems, CRMs and compliance logs.
Dispute resolution sticks above 98% SLA, “service requests close on time and fraud checks don’t slip through.” With escalation to field ops at 100% and data privacy incidents at 0%, regulators stay satisfied while customers notice smoother, faster interactions.
Flawless IT Records
Audits in telecom can’t just skim a checklist, “small cracks turn into outages regulators won’t ignore. IBT teams push deeper, stress-testing ticket flows, infrastructure and data systems against both UAE and global frameworks”.
SLA uptime dashboards stay at 100%, complaint response holds above 98% and institutions walk into audits already prepared, with systems regulators can trust.
IBT’s Staffing Services for Telecom & Tech Sector of UAE
Precision IT Staffing
Telecom downtime isn’t just lost calls; It’s lost trust. That’s why IBT places certified engineers inside 48 hours to steady IT stacks during outages or activations.
SLA performance holds above 98%, first-response accuracy stays over 95% and field ops escalations close at 100%. Networks keep streaming, billing stays on track and compliance issues never snowball.
Flawless Finance Operations
Telecom finances demand precision at every step; IBT’s 100s of specialists maintain reconciliations with 99.9% accuracy, dispute resolution above 98% SLA and refund updates over 99.5%.
Whether it’s billing reconciliations or dispute settlements, “regulators get transparent records on time, providers avoid penalties and customers never doubt the accuracy of the bills they receive each cycle.”
Seamless HR Support
Scaling telecom operations means onboarding fast without breaking compliance. IBT’s HR staff keep onboarding SLA at “98%” while ensuring “100%” accuracy in regulatory filings. From payroll checks to workforce digitization, teams balance compliance with employee experience.
Providers see fewer regulator-triggered complaints, stronger staff retention and an HR base that can keep pace with fast-moving telecom growth.
Reliable Call Support
Every unanswered telecom call is a risk: Customers lose confidence and regulators pay attention. IBT deploys 2000+ multilingual agents who answer within ten minutes, keep abandon rates under 2% and hold SLA compliance steady at 98%+.
From outage reports to subscription queries, calls are closed quickly, customers stay reassured and compliance concerns don’t make it to escalation.
Effortless Admin Management
Behind customer-facing networks sit endless back-office processes; Subscription records, service logs, or compliance reports that can’t slip. IBT’s admin staff maintain 99.9% accuracy in documentation & clear 95% of backlogs weekly. Escalations hit SLA at “100%, audits run smoother and operations keep moving without bottlenecks”.
Providers stay regulator-ready, while customers never notice the paperwork machine working in the background.
Industries Served By IBT
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Technology & Telecom FAQs
What makes IBT a reliable technology and telecom outsourcing partner?
IBT’s 16+ years supporting global telecom providers with 2000+ skilled specialists ensures precision and trust. We consistently meet 98%+ SLA, have zero data breaches and excel at rapid scaling and compliance. Our customer-centric approach reduces outages and maintains continuous service for millions of end users worldwide.
How does IBT maintain uninterrupted telecom network uptime and data security?
Our engineered systems, staffed 24/7 by certified engineers, deliver 99.9% accuracy in order status updates, escalate security alerts instantly and ensure zero data breaches via robust compliance protocols, protecting both infrastructure and subscriber privacy—critical to sustaining telecom service reliability and brand reputation.
How can IBT’s IT consulting improve telecom operational efficiency?
With insights from 1,000+ telecom projects, IBT consultants identify bottlenecks in billing, fraud detection and customer care, improving first contact resolution to 85%+, SLA compliance to 100% and fraud prevention. Tailored strategies reduce risk, optimize workflows and enhance customer engagement throughout the service lifecycle.
What advantages does outsourcing call center staffing to IBT bring to telecoms?
IBT’s 2,000+ multilingual agents answer calls within ten minutes, maintain abandon rates under 2% and resolve over 85% of queries at first contact. We prioritize VIP stakeholders with 100% SLA adherence, ensuring regulatory compliance and helping telecoms maintain consumer confidence during critical outage reports or billing inquiries.
In what ways does IBT ensure telecom billing accuracy and regulatory compliance?
IBT digitizes billing and refund workflows with 100% policy accuracy, processes refunds within 24 hours and guarantees auditable, traceable chargeback records. This precision mitigates audit risks, supports regulator demands and improves customer trust with fast, transparent billing cycles across telecom operations.
How does IBT’s staffing model support dynamic growth and compliance in telecom?
IBT provides certified IT, finance, HR and call center professionals within 48 hours, sustaining 98%+ SLA across functions. This agile staffing supports rapid telecom growth, ensures audit-ready compliance, reduces internal training burdens and bolsters customer service capacity during peak traffic and product launches.
