Retail Outsourcing Services
Driving Sales, Retention & Seamless Shopper Journeys
In retail, every missed update or slow return loses customer trust. IBT helps retailers deliver: order status at 100% accuracy, refunds in 12 hours and returns in 24. With CSAT above 90% and NPS over 60 we turn transactions into brand loyalty.
IBT’s Customer Experience Services for Retail Sector
In retail; Customer experience is what makes a shopper buy again or walk away from the brand forever. IBT manages every touchpoint, from instant order updates to fast complaint resolution, so shoppers feel heard and valued. With CSAT above “90% & NPS over 60,” retailers turn everyday queries into loyalty.
Optimized Call Handling
Every retail call counts, whether it’s to confirm a return, enquire about a coupon, or check the status of an order. IBT’s multilingual teams answer within 15 minutes, resolve 85%+ of cases on first contact and keep abandonment under 3%.
VIP calls are prioritized at 100% SLA, so brand reputation and customer trust is protected.
Efficient Complaint Management
Unresolved complaints can damage retail credibility fast. IBT clears 95%+ of backlogs weekly with 99.9% accuracy, resolves complaints within SLA 98%+ of the time.
Refunds and exchanges are done in under 24 hours, escalations are handled at 100%. Shoppers see quick solutions and retailers see retention and reduce churn.
Faster Resolutions and Boosts
Order management is the backbone of retail engagement, from order confirmations to loyalty program queries. IBT resolves “85% of issues on first contact”, routes messages with “99.5% accuracy” & responds within 24 hours.
Campaign engagement recover +12% of abandoned carts, loyalty interaction is above 90% CSAT and retailers see repeat business.
Powering Retail Efficiency
Behind every retail journey is repetitive success stories, return tracking, refund approvals, coupon validations or inventory adjustments plays crucial role. IBT clears 95%+ of these tasks weekly with 99.9% accuracy.
Returns are processed in 24 hours, return-to-resale cycles close in 48 and peak season workloads are sustained at 100% SLA so operations are smooth for retailers and customers.
Digitizing Warranty Claims
Manual warranty claims processes slow down retail at scale. IBT digitizes warranty claim workflows with 100% accuracy and turnaround in under 24 hours. Delivery exceptions are updated with “99.5% precision, loyalty systems are kept current and customer feedback is captured (+8% conversions).”
Shoppers get transparency and speed and retailers are efficient and audit-ready.
IBT’s Technology Services for Retail Sector
Behind every purchase is technology managing carts, loyalty systems and delivery updates. IBT ensures peak-season performance at “100% SLA, email-to-chat conversions +15% and delivery exception communications 99.5% accurate.” Retailers get scalable platforms during demand surges, shoppers get flawless checkout, returns & order tracking across every channel.
Seamless Retail IT Services
Retail systems must scale with fluctuating demand. IBT deploys IT staff in “48 hours, 99.9% workflow accuracy and refund/return cycles in 24 hours.” Promo/coupon inquiries resolved at 98% SLA, return-to-resale cycles in 48 hours.
Retailers cut losses, shoppers get smooth service during every purchase.
24/7 IT Support Excellence
Shoppers expect instant answers; a delayed response means a lost sale. IBT’s support desks resolve urgent order status queries 100% accurate, refund acknowledgments in 12 hours, complaint escalations 98% SLA.
Multilingual desks 100% shopper coverage so local and expat customers feel supported and confident.
Seamless Remote IT Solutions
Retail never sleeps and neither should support. IBT handles remote issues across global zones 98% SLA. From resolving abandoned cart workflows (+12% recovery) to keeping loyalty points intact 90%+ CSAT we keep operations running.
Retailers stay responsive worldwide, shoppers get access anytime, anywhere.
Compliance-Ready Solutions
Generic IT plans can’t keep up with retail’s pace. IBT consultants optimise customer journeys from abandoned carts to loyalty engagement. Email-to-feedback conversions +8%, email-to-meeting/chat conversions +15%, promo workflows 98% SLA compliant.
Retailers see stronger revenue pipelines, shoppers get seamless, personalised experiences that drive repeat business.
Flawless IT Records
One missed promo validation or delivery update loses a sale. IBT’s audit teams test order status, returns and loyalty engines.
Compliance 100% accurate, return-to-resale cycles in 48 hours and peak season workloads 100% SLA. Audit-ready systems for retailers, no confusion and no delay for shoppers.
IBT’s Staffing Services for Retail Sector
In retail, staffing makes the difference between smooth peak-season sales or lost revenue. IBT has trained teams to manage surges, seasonal spikes and special projects. With 100% SLA on staffing support and 99.9% accuracy in task execution, retailers run lean while keeping customer promises intact.
Precision IT Staffing
IBT’s tech teams offer 24/7 coverage across time zones with a “98%+ SLA, proving that retail transcends national boundaries.” Retailers remain responsive all over the world, “from responding to quick IT concerns at 98% SLA to supporting tech infrastructure recoveries at 12%.”
Customers have technical challenges free experiences and companies stay globally safe and connected and agile without technical delays.
Flawless Finance Operations
Focused personnel are needed for promotions, loyalty launches and system migrations; IBT offers project-specific finance team that process fund management cycles, deliver 99.5% data accuracy and “validate finance at 98% SLA.”
Retailers can do critical projects without stretching their internal teams and keep sales momentum during peak finance movements.
Seamless HR Support
Retailers need experience HR teams without a permanent workforce. IBT has teams of HR professionals who deliver 100% SLA for team escalations, 90%+ CSAT for employee programs and 99.5% accuracy for delivery exception comms between employee and employers.
This model allows retailers to scale up quickly while keeping costs low and customer focused by bolstering internal teams.
Seamless Holiday Support
Holidays and sales spikes catch out unprepared retailers. IBT offers call center teams within 48 hours who are trained to provide 100% accurate answers to order enquiries and to acknowledge refunds claims within 12 hours.
Seasonal peaks are handled smoothly and maximum revenue is captured with 100% multilingual coverage and 98%+ complaint resolution.
Effortless Admin Management
Retail requires precision and scale; from order status desks to loyalty program support. IBT’s outsourced teams process returns in 24 hours, handle volumes with 99.9% accuracy and clear administrative backlogs 95%+ per week.
Retailers maintain customer satisfaction and loyalty by reducing overhead while maintaining 100% SLA for peak season workloads.
Industries Served By IBT
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Retail Outsourcing FAQs
How does IBT’s technology drive seamless retail operations and shopper experience?
IBT’s proprietary retail tech stack powers 100% SLA during sales surges, boosts email-to-chat conversions by 15% and maintains 99.5% communication accuracy. Integrated CRMs automate workflows and enable real-time escalation, allowing retailers to handle demand spikes, prevent errors and deliver consistent, omnichannel shopping experiences that increase loyalty and revenue.
What customer experience results can retailers expect by outsourcing to IBT?
IBT delivers CSAT above 90% and NPS over 60 for retail clients, with order updates and complaint resolutions managed at enterprise speed. We answer queries on every channel, including call, chat and WhatsApp - offering personalized support that boosts trust, drives repeat purchases and transforms every customer interaction into a loyalty opportunity.
How does IBT ensure retail staffing keeps pace with business needs?
IBT deploys trained, multilingual staff within 48 hours to fill gaps during promotional peaks and seasonal spikes. With 100% SLA on staffing and 99.9% task accuracy, retail clients scale quickly and cost-effectively, maintaining high-quality service while reducing internal hiring overhead and keeping operational performance on target.
Can IBT support remote, temporary and project-based staffing in retail?
Yes, IBT provides flexible staffing models for remote, temporary and project-based needs. We ensure 24/7 global coverage, rapid onboarding and expertise in campaign management or loyalty launches, proven by 98%+ SLA, 99.5% data accuracy and seamless integration with client workflows regardless of engagement length or location.
What benefits do retailers gain by outsourcing IT and support services to IBT?
IBT delivers IT outsourcing, consulting, and audit services tailored to retail, achieving 99.9% workflow accuracy, rapid system troubleshooting and 100% accurate promo validation. Retailers avoid system downtime, protect sensitive data and maintain up-to-date digital infrastructure - enabling uninterrupted sales, secure transactions and resilient operations during high-traffic events.
How does IBT help retailers manage returns, refunds and compliance efficiently?
IBT clears 95%+ of return and refund tasks weekly at 99.9% accuracy, with returns handled in 24 hours and compliance achieved at 100% SLA. Our teams minimize bottlenecks, maintain audit-ready records and ensure customers experience quick resolutions and transparent processes, preserving brand reputation and keeping regulatory risks at bay.
