PERFECT SOLUTION FOR YOUR COMPANY
Real Estate Outsourcing Services
Empowering Middle East Realtors for 16+ Years
For 16+ years, IBT has powered the back end of Dubai’s real estate sector; From luxury towers to fast-moving rental portfolios. Our teams manage 1,000+ projects, 25M+ client interactions and keep lead response under 10 minutes, viewing conversions above 25% and contract accuracy at 99.9%. That means faster closures, fewer disputes, and consistent buyer trust.
IBT’s Customer Experience Services to Real Estate
Optimized Call Handling
In property sales, response time often decides who wins the deal; IBT’s agents answer within ten minutes on average, converting nearly a third of inquiries into actual viewings.
Arabic, English and expat buyers are supported “seamlessly, and with SLA compliance above 98% plus 90%+ CSAT, the phone never turns into a lost opportunity.”Efficient Complaint Management
Tenant disputes or delayed handovers can damage reputations quickly. IBT’s 2000+ agents logs and acknowledges complaints inside thirty minutes, ensuring escalations close within SLA over 98% of the time.
With 99.9% accuracy in documentation, details aren’t missed and patterns are tracked. Instead of backlogs, agencies earn quicker resolutions and credibility that holds up under scrutiny.Streamlining Real Estate
In property sales, timing is everything. An unanswered email, call or chat often means a lost prospect. IBT manages high-volume inboxes for some of the busiest real estate desks in the UAE. What matters most is speed without losing accuracy.
Messages are routed right 99.5% of the time and more than 80% of questions get solved on the very first reply. Price checks, landlord queries, or availability updates reach buyers quickly, while built-in audit trails keep departments working in sync.Seamless Paperwork Management
Ask anyone in real estate; Paperwork can slow a deal faster than any market fluctuation. Service charge records, NOCs, or compliance filings often stack up when teams are stretched thin.
Every contract is traceable, every approval logged and audit readiness never drops below 100%. That means leaders spend less time chasing paperwork and more time closing opportunities.Digitizing Property Viewings
Paper processes drag closings down in a market that moves fast. IBT digitizes property viewing by digitizing the process and turning them into secure, accessible properties info with zero hassle.
Property updates stay at 100% accuracy, while turnaround for critical concerns answered under a day. From HOA approvals to FOI requests, agencies operate with speed, clarity and transparency.IBT’s Technology Services to Real Estate
Secure, scalable and proven across 1,000+ real estate projects since 2009. From listings to contracts, we keep platforms fast, accurate and compliant.
Seamless Real-Estate IT Services
Managing real estate IT isn’t just about systems; It’s about closing deals on time. Since 2009; IBT has handled infrastructure, CRMs, and property management apps for leading developers.
With SLA compliance above 98% and 48-hour scaling, we ensure listing updates hit 100% accuracy and buyer pipelines never stall because of tech glitches.24/7 IT Support Excellence
Every missed minute can cost a viewing. That’s why our support desks combine 24/7 L1–L3 coverage with engineers who know property CRMs and compliance workflows.
Average response times stay under 10 minutes, accuracy above 95% and contract processing systems stay live, ensuring agents focus on deals, not downtime.Seamless Remote IT Solutions
Viewings, calls, and contracts can’t wait for on-site fixes. Over a decade and a half of delivery proves most real estate IT issues can be resolved remotely.
IBT keeps SLA compliance above 98%, downtime close to zero and even during peak launches or public events, systems remain stable for buyers and brokers alike.Compliance-Ready Solutions
Real estate needs more than generic advice, it needs tested roadmaps; With experience across 1,000+ UAE property projects.
IBT consultants map risks in CRMs, portals, and transaction workflows. Recommendations focus on outcomes: faster buyer response, smoother pre-qualification, fewer compliance disputes and deals that close without costly tech delays; Clear steps, quick wins, measurable impact.Flawless IT Records
Contracts, listings & ownership records leave no room for error; That’s why IBT’s audits dig deep into CRMs, infrastructure and document systems, testing them against UAE compliance rules and proven industry practices.
With experience drawn from more than sixteen years of projects, gaps are uncovered before they stall sales cycles. The result: secure access, accurate data and records ready for any audit.IBT’s Staffing Services to Real Estate
Precision IT Staffing
A property portal crashing mid-launch or a CRM glitching during peak demand isn’t something you leave to general IT hires.
IBT places certified specialists in infrastructure, cybersecurity, and property technology, many of whom have worked on UAE’s landmark developments. With 95%+ first-response accuracy and 100% compliance, critical buyer-facing systems stay reliable and secure when it matters most.Flawless Finance Operations
Approvals, contracts, and filings are what keep deals moving; But they’re also where bottlenecks form.
IBT’s finance professionals, already trained in UAE’s real estate compliance rules, deliver near-perfect document accuracy and clear almost all backlogs weekly. Every approval is logged, every NOC traceable, so agencies maintain audit-readiness while leaders focus on growth instead of paperwork.Seamless HR Support
Whether it’s a new community launch or a digitization drive, demand flexible HR teams that can be built quickly.
Major property launches or compliance projects can’t run on good intentions alone, they need people in the management quickly. With IBT’s SLA stability holding over 98% and customer satisfaction above 90%, deadlines stop being a gamble, campaigns finish strong, and stakeholders stay in the loop.Reliable Call Support
Real estate in the UAE speaks many languages, and so do its clients. IBT draws from a pool of more than 2,000 multilingual agents, covering Arabic, English, and the most common expat languages.
Every call, WhatsApp, or email is handled with cultural awareness and 100% SLA coverage, so no inquiry slips through and viewings convert into signed agreements.Effortless Admin Management
Real estate cycles aren’t steady, they spike with new launches, exhibitions, or seasonal demand. Seasonal peaks, launches, or exhibitions don’t wait for permanent hires to catch up.
That’s why IBT can deploy trained staff in less than two days. Desks stay manned, service lines never go quiet, and paperwork keeps moving. SLA compliance holds above 98%, so appointments are honoured and buyers don’t see delays, even during market surges.Industries Served By IBT
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Real Estate Outsourcing FAQs
How does IBT help real estate firms accelerate sales and leasing cycles?
What technology advantages does IBT bring to real estate operations?
From CRM and property portal management to automated contract processing, IBT’s tech solutions underpin all client operations. With 98%+ SLA compliance, 48-hour scaling for mission-critical apps, and comprehensive audits, real estate businesses never miss a listing update, suffer avoidable downtime, or lose clients due to lagging digital infrastructure.
How does IBT ensure high-quality customer experience in the property sector?
How does IBT address the unique staffing needs of busy real estate agencies?
Can IBT support rapid digitization and compliance in property management?
How does outsourcing with IBT improve agency efficiency and profitability?
Freeing internal teams from time-intensive admin, customer support, and IT tasks, IBT empowers agencies to redirect resources toward value-generating activities. With proven 99.9% document accuracy, quick lead response, and scalable staffing and tech support, agencies see faster deal closures, fewer disputes, and increased profit margins in competitive property markets.
