PERFECT SOLUTION FOR YOUR COMPANY
Hospitality Outsourcing Services
Elevating Guest Experiences Beyond Expectations
In hospitality; One missed confirmation can cost a booking, and one slow complaint reply can cost a reputation. IBT partners with leading hotels & resorts to deliver seamless guest experiences, powering 2000+ staff across the Middle East. With booking confirmations answered in under 10 minutes, complaint resolutions cleared in the first email 85%+ of the time and multilingual desks covering 100% of guest interactions, we help hospitality brands build loyalty in a market where service speed is brand strength.
IBT’s Customer Experience Services for Hospitality Sector
Optimized Call Handling
For a guest calling about a delayed airport pickup or a group booking inquiry, every second counts. IBT’s 2000+ trained multilingual agents answer within 10 minutes, hold abandonment rates under 3% and resolve 85%+ of cases on first contact.
VIP guest inquiries are covered at “100% SLA, peak-season volumes are absorbed with 100% SLA adherence and loyalty program questions are resolved at 95%+.” Guests hear a consistent, professional voice that builds confidence with every interaction.
Efficient Complaint Management
In hospitality, unresolved complaints ripple far beyond a single stay, they impact brand reputation. IBT clears 95%+ of weekly complaint backlogs while keeping documentation accuracy at 99.9%.
Escalations are handled at 100% SLA, refunds and cancellations close in under 24 hours, and room or service errors are corrected with 100% accuracy. For guests, it means problems are resolved swiftly; for hotels, it means fewer escalations and stronger NPS above 60.
On Call Booking Services
From room upgrades to cancellation confirmations; IBT’s booking and reservation spot remains the preferred channel for many travellers. IBT routes this line with 99.5% accuracy, clears 88% of queries on the first response, and replies inside 24 hours.
Upsell/cross-sell campaigns see a “+15% acceptance uplift, guest feedback collection improves +12%” and loyalty engagement climbs as IBT’s booking and reservation solution are managed with precision. Guests get transparent records and hotels enjoy higher retention.
Guest Support Services
Behind every guest experience is a mountain of guest concerns: booking changes, cancellations, group bookings and loyalty redemptions. IBT’s guest query support agents handle 95%+ of this backlog weekly with 99.9% accuracy.
Also, order taking lines for guests close at SLA 98%, refund SLAs under 24 hours and seasonal peaks at 100% SLA. Hotels have time to focus on service while guest query support tasks run smoothly.
Amenities Inquiry Services
Hospitality still has legacy paperwork for amenities; Rooming lists, breakfast, cabs, sightseeing, arrangement also sinvoices, loyalty redemption slips – that slow down the guest journey. IBT digitizes these workflows with 100% accuracy and 24 hour turnaround.
Booking confirmations, availability updates and refund records are transparent, allergen and service accuracy 100%. Hotels have cleaner compliance and guests move through their journey with no operational friction.
IBT’s Technology Services for Hospitality Sector
IBT ensures these platforms don’t just stay live but perform with precision. With 98% SLA for cancellations or changes, peak season loads at 100% SLA and service availability updates at 100%, brands never lose credibility. Data accuracy is 99.9%, refund requests closed within 24 hours and VIP guest inquiries handled at 100% SLA.
Services for Hospitality Sector
A booking platform crash or delayed refund can destroy guest trust. IBT deploys certified IT staff within 48 hours, 98% SLA and 99.9% system accuracy.
Group booking inquiries close at 98% SLA, refund SLAs under 24 hours and seasonal peaks at 100% SLA. Hotels stay open for business without technology bottlenecks.
24/7 IT Support Excellence
When booking confirmations stall or a loyalty portal glitches, guests feel the disruption immediately; IBT’s 24/7 desks resolve urgent tickets in under 10 minutes and close most queries at first contact.
Room availability stays updated with 100% accuracy, multilingual desks cover 100% of guest languages and complaint escalation hits 100% SLA. Guests leave reassured, not frustrated.
Seamless Remote IT Solutions
Hospitality brands can’t wait for onsite support during high-stakes periods like “New Year’s Eve” or peak tourist weeks. IBT resolves most system issues remotelly; Holding SLA adherence above 98% and escalating critical cases with 100% compliance.
Refund cycles are protected at under 24 hours, upsell/cross-sell offers route with +15% acceptance uplift and availability data is never wrong. The result: uninterrupted guest experiences even during pressure hours.
Compliance-Ready Solutions
Hotels don’t need generic digital roadmaps, They need insights tested across luxury resorts, business hotels and MICE operators. IBT consultants spot risks in booking engines, loyalty systems and group booking pipelines.
Loyalty inquiry resolutions at 95%, upsell conversions +15% and guest feedback collection +12% through optimized systems. Hotels get more engagement while staying compliant.
Flawless IT Records
One mistake in availability reporting or loyalty redemption can damage a hotel’s reputation. IBT’s audit teams stress-test booking platforms, payment gateways and loyalty systems against regional and global standards.
Complaint resolutions clear in the first email 85%+ of the time, peak season SLA sits at 100% and service availability accuracy remains at 100%. By the time regulators or auditors arrive, hotels already have transparent answers in hand.
Staffing Services by IBT for Hospitality Sector
Behind every exceptional guest experience is a reliable workforce, that keeps the engine running-front desk staff, finance teams, HR executives, call center agents and office administrators. IBT provides flexible hospitality staffing solutions with “2000+” trained professionals across the Middle East; Whether it’s scaling teams for “peak tourist seasons, managing VIP bookings, or ensuring finance records close with 99.9% accuracy.”
Precision IT Staffing
Hospitality today runs on booking engines, mobile apps, loyalty platforms and property management systems. IBT deploys certified IT professionals within 48 hours to keep these systems live and accurate.
Service availability is maintained at 100%, seasonal loads hold SLA at 100%, and refunds are processed in under 24 hours. With dedicated tech staff, hotels avoid downtime, protect guest trust and run digital platforms without interruption.
Flawless Finance Operations
From group booking payments to refund reconciliations, finance in hospitality needs precision. IBT’s finance teams close records with “99.9% accuracy, ensure refunds are processed within 24 hours, and hold compliance reporting at 100% SLA”.
Cancellation/change requests hit SLA at 98%+, while chargebacks and adjustments are resolved without delay. Hotels stay audit-ready, “while guests experience smooth financial interactions without errors.”
Seamless HR Support
Hospitality is a people-driven business & HR gaps directly impact service delivery; IBT’s HR staff manage end-to-end HR cycles, recruitment, onboarding, payroll and employee relations with “SLA adherence above 98%”.
Staff rotations during peak seasons are covered at 100% SLA, training support keeps complaint resolution in the first email at 85%+ and compliance with labor laws is watertight. Hotels get a motivated, reliable workforce without the HR strain.
Reliable Call Support
Guests expect instant responses whether they’re confirming a room, booking spa slots, or adjusting group reservations. IBT call center staff respond in under “10 minutes, resolve 85%+ of issues on first contact and maintain abandonment rates under 3%.”
VIP guest inquiries are prioritized at 100% SLA & loyalty program calls close at 95%+. With trained, 2000+ multilingual agents, hotels maintain professional communication 24/7 without service gaps.
Effortless Admin Management
From managing booking paperwork to coordinating loyalty redemptions; Hospitality offices run on accuracy and speed. IBT’s office staff handle 95%+ of weekly backlog with “99.9% accuracy, group booking inquiries at SLA 98% and cancellation/change requests at 98%+.”
During seasonal peaks, office operations stay at 100% SLA. Hotels benefit from back-office efficiency that frees managers to focus on delivering “luxury guest experiences.”
Industries Served By IBT
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Hospitality Outsourcing FAQs
How does IBT ensure every guest booking is flawless and timely?
At IBT, we recognize that every booking confirmation is a pivotal guest moment. Our systems and expertly trained staff ensure confirmations within 10 minutes, with 99.5% accuracy and seamless upsell opportunities. This rapid yet precise execution minimizes errors, maximizes occupancy and enhances guest confidence, even during high season surges.
What strategies does IBT employ to provide culturally conscious multilingual guest support?
Our multilingual teams cover Arabic, English, Russian, French and more, delivering communication tailored to each guest’s cultural context and language preference. This approach ensures guests feel truly understood and valued, improving satisfaction scores and reinforcing the hotel’s reputation as an inclusive, guest-centric brand.
In what ways does IBT’s IT outsourcing reduce downtime for hospitality platforms?
IBT rapidly deploys certified IT experts within 48 hours to maintain system uptime at 100% SLA, from booking engines to loyalty platforms. We proactively resolve technical issues, process refunds within 24 hours and keep systems scalable during peak traffic, safeguarding uninterrupted guest experiences and operational stability.
How does IBT’s complaint management elevate hotel reputation and loyalty?
We clear over 95% of complaint backlogs weekly, resolving issues within one email 85%+ of the time and adhering to 100% escalation SLAs. Our transparent, meticulous documentation minimizes negative reviews and social media fallout, ensuring guest trust remains intact and contributing to sustained NPS scores above 60.
What measures ensure IBT’s hospitality outsourcing services comply with regulations and audits?
IBT digitizes workflows with 100% accuracy and turnaround, maintaining audit readiness through precise documentation and compliance monitoring. Every booking, cancellation and refund is traceable, ensuring hotels meet regulatory standards effortlessly while guests receive transparent, dependable service at each interaction.
How does flexible staffing through IBT support hospitality during peak periods?
Our 2,000+ skilled professionals allow hotels to scale front desk, call center, finance and HR teams at short notice with consistent SLA performance above 98%. This flexibility reduces hiring overhead, ensures multilingual and cultural fluency and maintains luxe guest experiences without disruption during high-demand seasons.
