PERFECT SOLUTION FOR YOUR COMPANY
Food & Beverages Outsourcing Services
Enhancing Freshness & Delivery Excellence
In Food & Beverages, one wrong order can cost trust and one missed allergy note can risk safety; IBT supports regional and global F&B brands with 2000+ staff across the Middle East – handling reservations, delivery updates, loyalty inquiries and peak-season surges without a crack in service. With order confirmation accuracy at 99.5%, refunds processed in under 24 hours and complaint resolution clearing 85%+ in the first email; We help brands protect reputation while scaling consumer loyalty.
Customer Experience Services by IBT for Food & Beverages
In Food & Beverages, customer experience is as important as the food itself, IBT manages front-line CX for restaurants, cafés and delivery platforms, ensuring first replies land inside 10 minutes, refunds and replacements close in under 24 hours and complaint resolutions clear 98%+ SLA. With 100% of requests handled by multilingual desks and NPS scores above 60, we assist brands in transforming routine interactions into enduring brand loyalty.
Optimized Call Handling
Every call in F&B matters; Whether it’s a diner asking about a menu item, a parent checking allergen details, or a delivery driver confirming directions. IBT’s multilingual agents answer in under 10 minutes, first-contact resolution stays above 85% and abandonment rates hold under 3%.
Menu inquiries get answered with 100% accuracy, delivery coordination responses stay within SLA, and diners feel heard without waiting on hold.
Efficient Complaint Management
In this industry, complaints aren’t just “tickets,” they’re make-or-break moments. IBT clears 95% of weekly complaint backlogs while keeping documentation accuracy at 99.9%. Resolution SLA holds at 98%+, complaint escalation meets SLA 100% & refund/replacement cycles close in under 24 hours.
Our expertise extends to managing over 10 million customer interactions, delivering seamless support tailored to your business needs. Partner with us for success.
Order Inquiry Support's
Even in the app era, customers and partners turn email, chat, live updates for written clarity, on loyalty points, promo codes, or outlet availability. IBT’s order processing and follow up services answers within 24 hours, routes with 99.5% accuracy and answers 88% of questions on the first try.
Furthermore online order management conversions improve 12%, promo/offer inquiries resolve at 95%+ and allergen/menu updates go out at 100%. Diners and partners receive written clarification in place of uncertainty and brands uphold transparency.
Coordination by Call services
Every flawless dining experience is the result of a mountain of compliances and challneges, “including delivery records, outlet reports, refund slips and promo reconciliations.” IBT’s branch coordination services clears 95% of admin backlogs weekly with 99.9% accuracy while keeping escalations within 100% SLA.
Also aggregator helpline multi-outlet routing accuracy stays at 99.5%+, menu availability updates stay 100% accurate and seasonal spikes are managed without any bottlenecks. Restaurants and delivery partners stay fast and customers never feel the admin drag.
On Call Reservation Services
Paperwork slows F&B down, whether it’s allergy lists, refund slips, or daily reconciliation sheets. IBT’s table reservation services digitizes those flows with 100% accuracy and a 24-hour turnaround.
Allergen disclosures remain safe, menu updates are traceable, and dine in exceptions are flagged with 99.5% precision. During Ramadan or Eid peaks, operations remain compliant and customers experience consistency across every channel.
IBT’s Technology Services for Food & Beverages Sector
Behind every smooth dining or delivery experience is technology that never stops, from POS systems and delivery apps to allergen databases and multi-outlet routing: IBT keeps systems running with precision. Order confirmations remain “99.5% accurate, menus and availability are updated at 100%, and escalation flows meet SLA at 100%.” Whether it’s Ramadan rush hours or weekend dinner peak, F&B brands are compliant, fast and reliable.
Seamless IT Services
In F&B, downtime doesn’t just delay service; It costs bookings, orders, and repeat business. IBT deploys IT teams within 48 hours, SLA compliance is 98% and documentation accuracy is 99.9%.
Multi-outlet routing flows are 99.5% accurate, allergen data is 100% error free and refund/replacement cycles close in under 24 hours. Restaurants stay compliant, delivery partners stay aligned and diners get trust reinforced with every order.
24/7 IT Support Excellence
When a delivery platform freezes or a POS system miscalculates a bill, the fallout is instant. IBT desks work 24/7, answer urgent tickets in under 10 minutes and resolve most on the first touch. 100% accuracy is achieved when menu updates go live, 95%+ of loyalty and promotion enquiries are resolved and 100% SLA is cleared when complaints are escalated.
That means fewer abandoned carts, fewer billing disputes and smoother checkouts across every outlet.
Seamless Remote IT Solutions
Dining doesn’t stop for technicians to arrive onsite. With 98% SLA compliance and 100% escalation, IBT handles the majority of issues remotely. Order confirmation acknowledgments are in under 12 hours, delivery coordination responses in under 10 minutes and incident escalations close without delay.
Diners never notice the disruption, outlets don’t lose orders and brand trust stays intact across regions.
Compliance-Ready Solutions
Every F&B chain has unique pain points whether its high volume loyalty redemptions, allergen tracking or multi-outlet menu consistency. IBT consultants bring lessons from 1,000+ projects, surfacing risks in POS workflows, delivery handoffs and reservation systems.
Email to loyalty conversions increase +12%, NPS goes above 60 and campaign ROI goes up when promo inquiries resolve at 95%. Operations get leaner, customers feel safer and compliance teams.
Flawless IT Records
Food & Beverages lives under constant scrutiny; Health regulators, allergen accuracy and consumer protection authorities. IBT’s audit teams stress-test POS, CRM and delivery systems against UAE and international frameworks.
Allergen disclosures stay 100% accurate, uptime reporting locks at 100% and CSAT scores hold above 92%. By the time audits come around, brands already have airtight trails for compliance and reputation.
Staffing Services By IBT's to Government
Precision IT Staffing
A single glitch in POS systems & delivery apps can throw entire outlets off track. IBT deploys tech staff skilled in “POS management, CRM upkeep and delivery coordination, ensuring uptime stays at 100% and order confirmation accuracy holds at 99.5%”.
Multi-outlet routing issues are solved before they reach diners and allergen databases remain flawless at 100%. Brands keep pace with digital-first dining without fearing downtime.
Flawless Finance Operations
Campaign-driven promos, refunds, and daily reconciliations make F&B finance anything but routine. IBT provides finance staff who keep promo inquiries at SLA 98%+, refunds and replacements closed in under 24 hours, and reporting accuracy at 99.9%.
During seasonal peaks, records stay transparent, reconciliations don’t pile up, & management sees clean dashboards, without scrambling.
Seamless HR Support
F&B lives on people; From delivery drivers to in-store staff. Peaks like Ramadan or holiday weekends can double the workforce requirement overnight.
IBT’s HR staffing ensures hiring pipelines move fast, seasonal recruitment stays compliant and escalations hit SLA 100%. Attrition is reduced with structured support and staff availability is never what slows service down.
Reliable Call Support
Order changes, promo questions, and allergen inquiries don’t wait. IBT places trained multilingual agents who keep first-reply times under 10 minutes, abandonment under 3% and first-contact resolution above 85%.
Whether it’s a diner chasing a late order or a distributor asking about stock, calls are answered quickly and accurately, building trust that keeps customers returning.
Effortless Admin Management
Behind every outlet are records, slips, reconciliations and compliance documents. IBT’s office staffing clears 95% of weekly backlogs with 99.9% accuracy. Menu updates reach systems on time, delivery exceptions are logged with “99.5% accuracy and allergen documentation stays flawless at 100%”.
While staff focus on the front end, office teams keep the back end sharp, audited and reliable.
Industries Served By IBT
With hands-on domain expertise and ready-to-go operational SOPs, IBT helps 15+ industries streamline their BPO needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Food & Beverages Outsourcing FAQs
How does IBT improve food safety and allergen management for multi-outlet chains?
IBT integrates 100% error-free allergen tracking and documentation into all POS and reservation systems, ensuring every menu update and allergen disclosure reaches outlets instantly. Brands meet global regulatory requirements without lag, reducing risk for diners and proving audit readiness during peak compliance, a foundation for trust and repeat business.
What differentiates IBT’s remote support during high-volume F&B delivery times?
During surges, Ramadan, Eid, or weekends - IBT’s remote teams resolve incidents with SLA compliance at 98%+, so delivery platforms and restaurant systems coordinate updates in under 10 minutes. Our operational agility means disruptions are addressed before diners notice, keeping orders flowing and brand reputation solid everywhere in the region.
How does IBT enable seamless scaling for seasonal or campaign-driven restaurant promotions?
With a pool of over 2000 trained staff, IBT scales call center, kitchen and finance teams for rapid promo launches or festival spikes. SLA compliance holds above 98%, first-touch resolutions exceed 85% and refund handling/record keeping remains at 99.9% accuracy, enabling F&B brands to capitalize on demand without compromising quality or pace.
How does IBT enhance transparency for online order processing and delivery updates?
Our order follow-up desk routes confirmations, status updates and delivery exception info with 99.5% accuracy, answering loyalty/promo queries within 24 hours. Diners and partners get written documentation for every order or escalation, improving clarity, reducing abandoned carts and increasing conversion rates for brands focused on retention.
What innovations set IBT’s table reservation digitization model apart for F&B clients?
IBT digitizes allergy lists, refund slips, event bookings and reconciliation documents with 100% accuracy and 24-hour turnaround. Diners book tables, sort loyalty points and track dietary preferences without delays. During peak traffic, operations remain compliant and transparent, allowing managers to focus on guest experience instead of paperwork.
How does IBT’s branch coordination service optimize F&B reporting and cross-outlet compliance?
Centralizing delivery records, refund slips, daily reconciliation and menu updates, IBT clears 95% of backlogs weekly with 99.9% accuracy. Aggregator hotline routing exceeds 99.5%, seasonal volume spikes are managed without bottlenecks and multi-outlet compliance remains flawless. Restaurant groups and cloud kitchens alike benefit from seamless admin execution.
In what ways does IBT future-proof Food & Beverage staffing during industry shifts?
From pandemic pivots to holiday booms, IBT’s HR and office staffing models adapt instantly to labor needs. Structured pipelines for delivery, in-store and back-office roles hold SLA at 100%, supporting rapid onboardings with zero compliance lapses. Brands retain 100% staff coverage, excel in customer experience and sustain operational resilience at scale.
