PERFECT SOLUTION FOR YOUR COMPANY
FMCG Outsourcing Services
Scaling Consumer Trust and Speed
In FMCG, decisions are instant: Whether it’s a shopper grabbing a product off the shelf or a distributor pushing a bulk order. IBT has been powering global FMCG brands across the Middle East with 2000+ staff, managing thousands of distributor inquiries, campaign-driven surges and consumer complaints every single day. With order acknowledgments sent inside 12 hours, complaint resolutions clearing 98% SLA and multilingual desks covering 100% of distributor and consumer requests, we keep brands competitive in a market where loyalty can shift overnight.
IBT’s Customer Experience Services for FMCG Sector
Optimized Call Handling
From a distributor chasing bulk delivery updates to a shopper calling about a refund, every call matter. IBT’s multilingual agents respond in under 10 minutes, first-contact resolution stays above 85% and SLA compliance doesn’t dip, even in peak season campaigns.
Abandonment rates hold under 2%, promo/offer inquiries close inside SLA 98% & inventory updates go out with 100% accuracy. The outcome, “distributors keep faith, shoppers stay loyal, and brands maintain a steady voice in the market.”
Efficient Complaint Management
One wrong delivery or delayed refund can damage your brand. IBT clears 95% of weekly complaint backlogs while keeping documentation accuracy at 99.9%. Escalations hit SLA 100%, replacements/refunds close in under 24 hours and resolution SLA is above 98%.
Consumers feel their voice is heard, distributors don’t lose confidence and brands protect equity without firefighting constant escalations.
Billing Enquiry Services
Distributors and consumers still turn to email for answers they need for billing related concerns. IBT’s billing inquiry lines routes with 99.5% accuracy, clears 88% of queries on first reply and responds inside 24 hours.
Email-to-distributor, a quick update though an outbound call or reaching out to them on whatsapp, that ensuress portal conversions lift by 12%, feedback loops hold at SLA 98% and out-of-stock notices go out at 100% accuracy. Instead of missed updates, stakeholders get clarity, campaigns move smoothly and brands stay transparent.
Return and Refund Backlogs
Behind every delivery is growing FMCG brand; Replacements and refunds are biggest bottleneck to tackle. IBT clears 95% of product’s return and refund backlogs weekly with 99.9% filing accuracy.
SLA is 100% during peak seasons, escalations resolve on time and distributor inquiries never miss the 98% SLA. Brands move faster, distributors are supported and consumers never feel the drag of admin gaps.
Boosting FMCG Efficiency
In FMCG, loyalty program slows you down. IBT digitizes relation building workflows 100% accurate and 24 hours. Refund and replacement flows close faster, inventory updates are traceable and delivery exceptions communicate 99.5% accurate.
Seasonal campaigns run smoother when compliance checks are clean and consumers move through the brand journey without friction.
IBT’s Technology Services for FMCG Sector
IBT keeps IT foundations strong, with order acknowledgments sent inside 12 hours, distributor inquiries clearing SLA at 98%+ & seasonal surges holding SLA stability at 100%. Data flows stay accurate at 99.9%, delivery exception notices reach with 99.5% precision & consumer trust stays intact.
Seamless IT Services For FMCG
From inventory updates to promo campaign tracking, downtime can cost millions in FMCG. IBT get IT teams on site in 48 hours, SLA compliance 98% and documentation 99.9%. Distributor inquiries are answered immediately, seasonal peak loads hit 100% SLA, order-to-delivery records are transparent for audits.
Brands are on shelf fast, distributors have real time visibility and consumers see reliability in every transaction.
24/7 IT Support Excellence
When an order management system freezes or promo codes fail, the damage is immediate. IBT desks work 24/7, resolving urgent tickets in under 10 minutes and clearing most on first contact.
Order fulfilment acknowledgment hits inside 12 hours, inventory/out-of-stock updates go out with 100% accuracy and multilingual desks cover distributor and consumer support at SLA 100%. Campaigns run smoothly, retailers don’t run out of stock.
Seamless Remote IT Solutions
Onsite help isn’t an option when deliveries are live or campaign rollouts are mid-stream. IBT resolve most issues remotely, SLA compliance 98% and escalation to onsite teams 100%.
Confidentiality breaches are zero, delivery exception alerts are 99.5% accurate and distributor queries never slip past SLA. Whether it’s a regional sales surge or a flash promo, systems keep pace with demand.
Compliance-Ready Solutions
FMCG brands don’t need off-the-shelf playbooks, they need insights built from 1,000+ projects across retail & consumer ecosystems. IBT consultants’ surface hidden risks in order pipelines, distributor portals & campaign rollouts.
Email-to-distributor conversions are up 12%, refund/replacement cycles are closed in 24 hours & compliance reporting is watertight. Distributors see clarity where consumers see accountability.
Flawless IT Records
One gap in stock reporting or one missed promo update can spark chaos. IBT’s audit teams go beyond checklists, stress-testing CRMs, order portals and communication flows against UAE and global frameworks.
Uptime dashboards hold at 100%, complaint resolutions clear under 24 hours and inventory/out-of-stock update accuracy stays at 100%. By the time auditors arrive, FMCG brands already have airtight answers; Not explanations.
IBT’s Staffing Services for FMCG Sector
IBT builds staffing pipelines that keep brands agile; 2,000+ trained resources deployed across the Middle East, 48-hour turnaround on critical roles and SLA compliance above 98%. From IT specialists to finance managers and call center agents. we match the right skills to the right task so FMCG leaders can focus on market growth instead of staffing fires.
Precision IT Staffing
Systems don’t sell products directly, but when they fail, the shelves go empty. IBT places certified IT staff within 48 hours, holds SLA uptime at 98%+ and documentation accuracy at 99.9%.
Distributor portals stay up, inventory data is 100% accurate and delivery exceptions are flagged at 99.5%. Campaigns keep running, sales teams don’t stall and shoppers never notice the backend stress.
Flawless Finance Operations
Margins in FMCG are razor-thin; Errors in claims or settlements can wipe out entire campaigns. IBT finance specialists run workflows with 99.5%+ accuracy, refund cycles under 24 hours and dispute resolutions inside 98% SLA.
Promotions are audit-proof, distributors get paid on time and brands avoid financial penalties.
Seamless HR Support
Seasonal campaigns, new launches and sales surges need manpower ready to go. Attrition is lower than the industry average, onboarding is within SLA 98% and IBT’s HR staffing quickly fills voids.
Payroll runs error-free at 99.9% accuracy; compliance checks are steady and hiring cycles never drag. For Ramadan, Eid, or back-to-school promotions, brands can expand without experiencing any operational hiccups.
Reliable Call Support
In the FMCG industry, every unanswered call equates to a missed order or a breach of contract. IBT employs multilingual call centre representatives who answer calls within 10 minutes, handle 85%+ of enquiries during initial contact and maintain 100% SLA compliance even during peak seasons.
Distributors get instant answers, shoppers feel heard and brands protect reputation in the moments that matter most.
Effortless Admin Management
Behind every sale is a flow of paperwork: contracts, refunds, delivery notes and compliance slips. IBT clears 95% of weekly admin backlogs, filing accuracy is 99.9% and escalations are at 100% SLA.
Distributor inquiries move quickly, inventory updates are precise and consumers never feel slowed down by office bottlenecks.
Industries Served By IBT
With hands-on domain expertise and ready-to-go operational SOPs, IBT helps 15+ industries streamline their BPO needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s FMCG Outsourcing FAQs
How does IBT empower FMCG brands to capture market share during demand spikes?
IBT combines fast IT deployment with teams onboarded in 48 hours and scalable staffing across sales, logistics, and support. This means FMCG brands hit the ground running during launches, promos, or peak buying, while SLA hold above 98% and order-to-delivery cycles stay transparent, ensuring new products reach shelves first and consumers keep coming back.
What steps does IBT take to make distributor communication seamless and audit-proof?
Our systems deliver order acknowledgments within 12 hours, keep all distributor and delivery queries routed at 99.5% accuracy, and digitize every touchpoint for full audit trails. During campaign surges, distributors never wait for updates, issues don’t slip past SLA and brands have ready-to-share compliance documentation at all times.
How does IBT’s remote support reduce downtime for FMCG operations spread across many sites?
From real-time inventory updates to instant campaign adjustments, our remote teams resolve issues at 98%+ SLA and escalate urgent cases fast, without site visits. Out-of-stock alerts and supply chain hiccups are handled before they reach the consumer, keeping the entire FMCG network running smoothly and without interruption.
What makes IBT’s billing and returns workflows best-in-class for FMCG?
Our billing inquiry lines, product return and refund management harness automation and expert staff to clear 95% of backlogs weekly. Refunds are processed and claims resolved inside 24 hours, with dispute cycles consistently under 98% SLA, so that partners always get their funds on time and shopper complaints never linger.
How is IBT optimizing loyalty program management for modern FMCG consumer journeys?
By digitizing loyalty processes, IBT achieves 100% accuracy and fast 24-hour resolution for redemptions, points and promo fulfilment. This not only accelerates seasonal campaign performance but also keeps database-driven marketing agile ensuring consumers enjoy frictionless journeys that encourage repeat purchases and real brand loyalty.
In what ways does IBT’s HR and office staffing future-proof FMCG organizations for constant change?
IBT builds flexible staffing pipelines, reducing attrition, filling critical sales or admin gaps in less than 48 hours and ensuring onboarding and payroll compliance at above-industry accuracy rates. This adaptability is critical during new market entries or product launches, freeing brand managers to focus on growth, not HR fires.
What role does IBT’s tech staffing play in supply chain visibility and error-free delivery?
Our IT teams keep distributor portals live, automate out-of-stock notices and ensure delivery exception alerts are flagged instantly at 99.5%+ accuracy. Whether handling bulk orders or complex, multi-region campaigns, this digital backbone keeps sales operations robust, minimizes errors and protects FMCG brand reputation on every delivery.
