Events & Exhibitions Outsourcing Services
Powering Attendee Experience and Sponsors
Every interaction counts at events & exhibits; A registration confirmed within 15 minutes, a sponsor responded within 24 hours, or a schedule updated without mistakes. With more than “2000 multilingual experts throughout the Middle East.” IBT assists international event planners, guaranteeing exhibitor onboarding rates of over 99.5%, refund/change requests within 24 hours, and 100% SLA handling of VIP or media inquiries. With a follow-up completion rate of 95%+ and a CSAT above 90%, we convert sponsors into long-term partners and attendees into devoted repeat visitors.
IBT’s Customer Experience Services for Events & Exhibitions
For attendees, exhibitors & sponsors, service defines the event as much as the stage or showcase itself. From registration inquiries to post-event follow-ups, IBT handles end-to-end support. During peak loads, SLA compliance is 100%, ticketing resolution is above 90% in the first email and targeted email nurturing increases registration conversion by +25%. To ensure that momentum never stalls, every message, call, or change request is handled quickly and precisely.
Optimized Call Handling
Every call counts; Whether its an attendee asking about registration, a sponsor clarifying deliverables or media chasing VIP access. IBT’s multilingual agents answer in under 15 minutes, resolve 85%+ of issues on the first contact & maintain abandonment rates under 3%.
VIP and media inquiries hit 100% SLA, sponsor questions close in 24 hours & global coverage means time zones are never a barrier. Attendees feel guided, sponsors stay assured & organizers build trust.
Efficient Complaint Management
In events, unresolved complaints echo far beyond the hall or venue. IBT clears “95%+ of backlogs weekly, while documentation accuracy remains at 99.9%.” Refunds or changes are processed in under 24 hours, escalations reach 100% SLA and ticketing issues resolve 90%+ on the first email.
For attendees it means swift reassurance; for organizers it means fewer disputes, stronger CSAT above 90% and repeat attendance momentum.
Maximizing Event Success
From ticket confirmations to post event feedback, event support is the lifeblood of event’s success. IBT’s event support management answers more than 85% of attendees’ questions on the first try, sends 99.5% accurate messages and replies within 24 hours.
Sales teams see +20% more meetings scheduled, post-event follow-ups are completed at 95%+, and registration conversions are increased by +25% as a result of targeted campaigns. Attendees are informed, sponsors are nurtured and organizers see pipelines grow.
Streamlines Event Tasks
Behind the stage lights are thousands of event’s tasks – guest onboarding, RSVP lines tracking, guest routine updates and ticket reconciliations. IBT handles 95%+ of this workload weekly at 99.9% accuracy.
Exhibitor onboarding is above 99.5%, schedule/agenda updates are 100% accurate and sponsor asset deliveries meet 100% compliance. Organizers free up resources for programming and strategy while everything runs smoothly.
Streamlining Global Experience
Event attendees paper forms, manual registration slips or fragmented sponsor records slow down event momentum. IBT streamlines these processes with 100% accuracy and 24 hour turnaround.
Onsite handover notes are captured with 100% completeness, multi time zone requests are covered at 100% SLA and attendee feedback is digitized for clarity. Events become audit ready, friction free and globally accessible while attendees have a smoother experience.
IBT’s Technology Services for Events & Exhibitions
IBT keeps ticketing engines, exhibitor portals, sponsor platforms, and agenda apps running at 100% SLA during pre-event peaks, ensuring zero downtime. Streaming and access issues are contained with SLA at 98%+, content and schedule updates remain 100% accurate and multi-time zone systems guarantee global participation. For organizers, that means stability; for attendees, it means reliability from sign-up to follow-up.
Agile IT Services for Events
Event tech must scale fast; Ticketing surges, exhibitor logins, or sponsor asset uploads. IBT deploys IT staff in under 48 hours, maintaining 99.9% accuracy and 98%+ SLA. Workflows for refunds and changes close in a day, sponsor questions are answered in a day and asset delivery or licensing remains completely compliant.
Sponsors witness faultless execution, attendees receive immediate confirmations and organizers maintain their composure under duress.
24/7 IT Support Excellence
When tickets don’t load or live-streams buffer, confidence drops instantly. IBT’s round-the-clock IT desks fix streaming and access problems at 98% SLA, handle urgent tickets in less than 15 minutes and update agendas and content with 100% accuracy.
We never want stakeholders to feel ignored so VIP and media requests are 100% SLA. As a result, attendees remain attentive and brands safeguard their image.
Seamless Remote IT Solutions
Onsite staff can’t cover global needs especially during pre-event rushes. IBT handles most issues remotely with 98%+ SLA and escalations routed at 100%. Onsite handovers are digitized at 100% completeness, sponsor assets are verified remotely and attendee changes are processed within 24 hours.
Time zones don’t matter; The event runs seamlessly for all audiences.
Compliance-Ready Solutions
Events and exhibitions need custom solutions not generic IT blueprints. To identify bottlenecks, IBT consultants examine exhibitor journeys, sponsor workflows, and ticketing systems.
Email-to-meeting ratios increase by 20%, lead-to-registration conversions increase by 25% and loyalty engagement remains at 95%+ SLA. Organizers get smoother operations and stronger revenue streams.
Flawless IT Records
Errors in sponsor deliveries or agenda updates can harm a company’s reputation and contract. The audit teams at IBT put exhibitor portals, licensing processes and ticketing systems under stress test. Peak pre-event workloads are absorbed at 100% SLA, sponsor asset delivery is 100% compliant and schedule is 100%.
By the time regulators or sponsors review, the systems are already transparent and audit-ready.
IBT’s Staffing Services for Events & Exhibitions
Events are driven by people, and the caliber of the personnel affects the caliber of the experience. From registration desks to sponsor and exhibitor support, IBT provides trained staff who scale to demand while meeting strict SLAs. Registrations confirmed in under 15 minutes, sponsor inquiries answered in 24 hours, exhibitor onboarding above 99.5%. Multilingual coverage at 100% and CSAT scores above 90% so organizers deliver flawless service at every stage of the event.
Precision IT Support
Every event has unexpected tech challenges, from minutes last server crashing to technical fails. IBT provides tech staff within 48 hours who blend in with existing teams, SLA compliance above 98% across tasks.
Exhibitor onboarding 99.5% accurate, tech and IT infrastructure well-being cleared in under 24 hours, delivering 100% tech compliant services. Organizers can scale, attendees and sponsors get consistent and reliable service.
Flawless Finance Operations
Events need a short burst of finance manpower during peak seasons or flagship exhibitions to manage funds. IBT’s finance staffing pool covers critical roles; finance guidance, ticketing strategies, monetization consultation covered.
Schedule updates are 100% accurate, media and VIP inquiries are 100% SLA, and abandonment rates are less than 3%. So organizers never worry about staffing shortages, even during surges.
Seamless HR Support
Flagship events or international exhibitions need specialized HR staff for fixed duration projects. IBT deploys project-based HR teams to manage sponsor deliverables, licensing communications or agenda workflows.
Sponsor asset compliance 100%, post-event follow-up 95%, email-to-meeting booked +20%. Organizers don’t strain resources, stakeholders see seamless execution from start to finish.
Reliable Call Support
Exhibitor liaisons or sponsorship coordinators, begin as temporary positions initially till evet date become essential. Event planners can test-drive call center agents using “IBT’s contract-to-hire model” before offering permanent positions.
Examples include 90%+ CSAT from attendee interactions, a 25% conversion rate from customer agents for lead nurturing and a 24-hour turnaround time for sponsors. Organizers gain sustainability after events and agility during them.
Effortless Admin Management
For organizers who want end-to-end workforce management, IBT takes full ownership of office staffing. Registration queries answered in under 15 minutes, ticketing inquiries resolved at 90%+ on first email, post-event follow-ups 95%+.
Multi-time zone coverage at 100% SLA, global exhibitors and attendees served seamlessly. Improved stakeholder satisfaction and more efficient operations.
Industries Served By IBT
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Events and Exhibitions Outsourcing FAQs
How does IBT ensure rapid and seamless registration for both attendees and exhibitors?
IBT automates registration workflows, customizing forms for attendee types and streamlining payment, approval and confirmation steps. Attendees receive confirmation in under 15 minutes and exhibitors are onboarded with 99.5%+ accuracy. This automation eliminates bottlenecks, minimizing friction during peak periods and freeing up organizers for high-value engagement and branding activities.
What protocols does IBT use to guarantee data privacy and platform security during events?
Our systems employ robust encryption and comply with GDPR and local regulations, safeguarding all registrant and sponsor data. We integrate multi-factor authentication for sensitive access, regularly audit data flows and rapidly update protocols to stay ahead of digital threats. Trust and compliance remain unbroken, even for large-scale, high-visibility events.
How is attendee engagement optimized before, during, and after events?
IBT leverages mobile-optimized platforms, real-time updates, personalized agendas and AI-driven session recommendations to keep attendees informed and involved. Automated reminders, instant agenda changes, and immediate post-event follow-ups, all managed with a >95% completion rate - guarantee that guests and sponsors stay engaged across every touch-point.
How does IBT’s event support team handle multi-time zone and hybrid event complexities?
With multilingual, around-the-clock experts across digital and onsite roles, IBT coordinates live streaming, chat support, and session management. Ticketing and content access are managed with 100% SLA globally and all agenda changes or attendee inquiries are processed within 24 hours, enabling organizers to deliver simultaneous, reliable experiences worldwide.
What makes IBT’s sponsor relationship management stand out for international events?
IBT consistently responds to sponsor requests and asset uploads within 24 hours, manages onboarding so that deliverables remain at 100% compliance and supports real-time performance dashboards. Post-event nurturing ensures sponsors see rapid ROI, improving long-term retention and partnership value for global brands.
How does IBT minimize errors in live event content and agenda updating?
Our audit teams operate real-time checks during event peaks, ensuring that schedule changes or content uploads are instantly live and 100% accurate. Event managers and stakeholders review platforms through transparent dashboards, preventing miscommunications and maintaining trust with attendees and the public.
What sets IBT’s event staffing apart in managing highest-volume, highest-pressure exhibitions?
With over 2000 trained professionals, IBT deploys flexible teams capable of scaling within hours for registration, guest management and support desks. Every department operates on data-driven SLAs registrations confirmed, VIP/media inquiries handled and office tasks cleared, all while maintaining CSAT above 90%. Organizers stay nimble before, during and after every event.
