PERFECT SOLUTION FOR YOUR COMPANY
Entertainment Outsourcing Services
Elevating Audience Engagement and Event Reliability
In entertainment; Every second matters, a delayed ticket response means a lost sale, a streaming glitch triggers cancellation and an unacknowledged VIP inquiry risks reputation. IBT supports global entertainment companies with “2000+ specialists across the Middle East” so ticketing queries are answered within 15 minutes, refunds or changes within 24 hours and peak event launches at 100% SLA. We have multilingual desks covering 100% of global audiences, complaint resolution at 85%+ in the first email and CSAT at 90%+. We help brands turn audiences into advocates.
Customer Experience Services By IBT's to Government
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Optimized Call Handling
IBT Outsourcing offers exceptional call center services backed by over 16 years of experience. With 1,000+ successfully completed projects and a team of 1,000+ certified employees, we ensure excellence at every step.
Our expertise extends to managing over 10 million customer interactions, delivering seamless support tailored to your business needs. Partner with us for success.
Efficient Complaint Management
An unresolved complaint can quickly turn into a regulatory risk. IBT clears 95%+ of complaint backlogs weekly while maintaining 99.9% documentation accuracy. Complaint response SLAs are met 98%+ of the time, escalations to underwriting teams are handled at 100% SLA and refunds or reinstatements are processed in 24 hours.
Insurers safeguard their reputation, customers are treated with respect and regulators observe compliance.
Excellence in Ticket Booking
From ticket confirmations to ticker return and refund of event’s, IBT is the backbone of audience engagement. IBT’s ticket booking solutions routes messages “99.5% accurate, responds in under 24 hours and resolves 85%+ of issues on the first reply.”
Promo campaigns drive +15% more conversions, loyalty engagement is 95%+ & multilingual desks cover every major audience segment. Fans are informed and brands see repeat engagement rise.Loyalty Management Services
Behind every live event, expos or digital stream is a tangle of running a successful loyalty program; Ticket changes, cancellations, promo validations, and loyalty points. IBT’s teams clear 95%+ of this workload weekly with 99.9% accuracy.
Refunds & changes are processed in 24 hours, peak launch SLAs hold at 100% and compliance with licensing comms remains at 100% SLA. Brands free up resources for creativity, “while fans enjoy smoother journeys.”Seamless Visitor Inquiry Services
Entertainment still has baggage, paper tickets, manual loyalty slips and top of its Visitors concerns that slow down engagement. IBT visitor inquiry solving services physically digitizes these workflows 100% accurate and 24 hour turnaround.
Events availability updates are precise, events data is error free and audience feedback is captured (+12%). Fans see transparency & speed; Brands are audit ready and agile during peak events.IBT’s Technology Services for Entertainment Sector
Empowering Entertainment in IT
Streaming or ticketing errors can quickly erode audience trust. IBT maintains 99.9% data accuracy and SLA 98%+ while deploying IT specialists in less than 48 hours. License communications have a 100% SLA, refund/change requests close within 24 hours and loyalty program questions are answered 95%+ of the time.
Brands benefit from higher conversion rates, subscribers experience fewer interruptions, and events go more smoothly.
24/7 IT Support Excellence
From a fan waiting for an e-ticket to a subscriber facing playback issues, delays mean churn; With first-contact complaint resolutions at 85% and abandonment rates below 3%, IBT’s round-the-clock IT desks handle urgent cases in less than 15 minutes.
Content availability is updated with 100% accuracy, streaming issues are handled with 98% SLA, and VIP/media inquiries are managed at 100% SLA. The audience never feels left out of the show.
Seamless Remote IT Solutions
During high-profile events or live-stream launches, onsite help isn’t fast enough. IBT resolves most disruptions remotely with SLA adherence at “98%+ and escalations completed 100%.”
Service outages are covered with zero delays, promo/offer campaigns deliver +15% conversion and audience access is never interrupted. The result; Seamless entertainment, even at global scale.
Compliance-Ready Solutions
Entertainment brands require strategies that are specific to live audiences, streaming platforms, and high-volume ticketing, rather than generic IT roadmaps. Streaming or ticketing errors can quickly erode audience trust. IBT consultants identify threats in advertising campaigns, streaming infrastructures and loyalty programs.
Cross-channel conversions increase by 15%, subscriber NPS surpasses 60 and engagement SLAs remain at 95%+. Companies in the entertainment industry increase audience loyalty and efficiency.
Flawless IT Records
A single misstep in content availability or ticketing accuracy can spark public backlash. IBT’s audit teams stress-test streaming platforms, ticket engines and licensing systems against global standards.
Content availability stays at 100%, SLA compliance for licensing comms holds at 100%, and peak-event workloads clear at 100% SLA. By the time regulators or stakeholders review, brands already have transparent, audit-ready systems.
IBT’s Staffing Services for Entertainment Sector
For ticketing desks, loyalty programs, media relations and digital operations, IBT provides specialized staff, “ensuring 100% SLA coverage during peak launches, refunds processed in 24 hours and ticketing data accuracy at 99.9%,” with over 2000 highly qualified employees across the Middle East, we help entertainment brands focus on innovation while handling the essential staffing needs.
Precision IT Staffing
Systems that power entertainment platforms cannot afford to go down. IBT provides certified IT specialists to streaming platforms, ticketing engines and licensing systems in “48 hours, maintaining 98%+ SLA & 99.9% accuracy.”
Outage escalations hit 100% SLA, content availability remains 100% and subscriber churn is minimized. Brands stay online & audiences stay engaged.
Flawless Finance Operations
Refunds, settlements, and royalty payments in entertainment demand absolute precision. IBT’s finance teams guarantee SLA compliance at 98%+, process refunds in less than a day, and track revenue splits with 99.9% accuracy.
Licensing communication holds 100% SLA, reducing audit risks. For entertainment brands, it means smooth payouts; for audiences, it builds trust when payments and credits are never delayed.
Seamless HR Support
Large events, global tours, or live launches need trained teams on-site and remote. IBT supplies HR support that scales quickly, ensuring VIP/media inquiries are staffed at “100% SLA, peak-season workloads handled at 100% SLA, and multilingual teams cover 100% of audience segments.”
Whether it’s a last-minute crew requirement or sustained back-office HR management, brands never fall short on talent.
Reliable Call Support
Every call or chat from a fan, subscriber, or sponsor carries weight. IBT provides 24/7 multilingual call center staffing that answers in under 15 minutes, resolves 85%+ on first contact and holds abandonment rates under 3%.
When loyalty questions are answered at a “95%+ SLA” and promotional campaigns convert at a 15% rate, brands are providing consistent engagement. Revenue is maintained and audiences are heard.
Effortless Admin Management
Behind the spotlight, entertainment runs on admin, scheduling, ticket reconciliations, and licensing paperwork. The office staff at IBT processes cancellations or reinstatements within 24 hours, maintains 99.9% accuracy and clears 95%+ of weekly backlogs.
The 100% SLA for licensing communications ensures that fans have a smoother, less interrupted experience and that brands stay in compliance.
Industries Served By IBT
With hands-on domain expertise and ready-to-go operational SOPs, IBT helps 15+ industries streamline their BPO needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Entertainment Outsourcing FAQs
How does IBT optimize ticketing and event engagement for global audiences?
IBT combines 2000+ multilingual specialists with AI-powered ticketing engines to deliver responses within 15 minutes and maintain 99.5% accuracy for confirmations and changes. This ensures fans worldwide are never left waiting, ticket refunds are processed in under 24 hours and event launches run smoothly at 100% SLA, turning every transaction into meaningful brand loyalty.
What safeguards are in place to protect data and ensure compliance for streaming and digital entertainment?
Our platforms handle sensitive licensing and subscriber data, with 100% SLA for streaming outages and content accuracy. IBT leverages encrypted cloud solutions and live monitoring, while our teams deliver audit-ready documentation. This vigilance keeps user trust intact and protects brands from regulatory fallout during high-profile events.
How does IBT help entertainment brands scale quickly for peak events or sudden demand surges?
IBT’s scalable remote support model enables instant staff deployment and technology ramp-up for premieres, sell-out concerts and global campaigns. We minimize disruption with 98%+ SLA on escalation management and campaign conversions at +15%. Brands keep VIP and fan experiences consistent, even at global scale, without in-house hiring bottlenecks.
How does outsourcing loyalty program management with IBT increase retention and conversions?
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What makes IBT’s call center and complaint resolution services industry-leading for entertainment brands?
Our round-the-clock agents answer in less than 15 minutes, resolve 85%+ of cases at first contact, and keep call abandonment under 3%. Documentation and query handling maintain 99.9% accuracy and CSAT remains above 90%, ensuring fans receive transparency and support, protecting both audience retention and public reputation.
How does IBT’s office staffing guarantee flawless backstage and administrative operations at scale?
IBT’s teams automate and digitize back-office workflows, including ticket reconciliations and licensing paperwork, clearing 95%+ of weekly admin backlogs with 99.9% accuracy. With cancellations and reinstatements handled within a day, brands can dedicate more focus to creative output and regulatory compliance, ensuring uninterrupted event performance.
Can IBT support entertainment clients with analytics and audience insight for long-term growth?
Absolutely. IBT’s integrated digital solutions capture event data and audience feedback at +12% increased rates. Actionable reporting enables smarter campaign decisions, audience segmentation and geo-targeted outreach, supporting entertainment brands as they pivot from operational excellence to predictive audience development that drives future engagement.
