PERFECT SOLUTION FOR YOUR COMPANY
Consulting & Professional Services
Outsource Fast Track Deals and Build Trust
In professional services, speed and accuracy is what wins. A proposal delayed by a day loses the deal and a single mistake in RFP compliance can disqualify a bid entirely. IBT helps firms move faster, align stakeholders seamlessly and be globally responsive. With proposal turnaround in under 24 hours, 99.5%+ compliance accuracy and client email touchpoints driving NPS above 60 we help firms win more, retain more and deliver with confidence.
IBT’s CXs Services for Consulting & Professional Services
A late response to a proposal query, a missed update on a contract, or a billing delay can damage hard-earned relationships. IBT manages end-to-end client communications so proposals are acknowledged in under 24 hours, billing queries resolved in the same time frame, and stakeholder alignment responses happen in under 30 minutes. With CSAT “above 92% and NPS over 60, firms turn routine interactions into long-term loyalty.”
Optimized Call Handling
Every call matters; Whether it’s to clarify contract terms, check proposal status or request billing support. IBT’s multilingual teams answer in under 15 minutes, resolve 85%+ of issues on first contact and keep abandonment rates under 3%.
VIP and partner calls are prioritized at 100% SLA so critical stakeholders always feel valued.
Efficient Complaint Management
Unresolved complaints can become reputational risks. IBT clears 95%+ of backlogs weekly with 99.9% accuracy. Resolutions meet SLA 98%+ of the time, escalations to partners are 100% and billing disputes are resolved within 24 hours.
Our expertise extends to managing over 100 million customer interactions, delivering seamless support tailored to your business needs. Partner with us for success.
Streamlining Inquiries Services
Service inquiry by IBT drives the bulk of client engagement; From RFP clarifications and executive summaries to contract changes. IBT responds within 24 hours, routes emails with 99.5% accuracy and resolves over 85% of issues in the first reply.
Interaction-to-meeting conversions increase by +20%, client retention improves +20%, and CSAT on interactions stays above 92%.
Efficient Pursuit Cycles
Behind every pursuit cycle is critical situation, contract redlines, proposal formatting, or compliance checks. IBT’s emergency lines clears 95%+ of this workload weekly with 99.9% accuracy.
Proposals and executive summaries are delivered at 99.5% accuracy, redline coordination at 98% SLA and stakeholder handovers at 100%. Firms stay lean, clients get flawless outputs.
Optimizing Loyalty Programs
Paper trails and scattered records slow down loyalty program cycles. IBT digitizes loyalty programs with 100% accuracy and a 24-hour turnaround. Case studies, collateral and knowledge base updates are delivered in under 48 hours, with brand alignment at 100%.
While businesses stay flexible and audit-ready, clients receive polished, updated outputs.
IBT’s Technology Services for Consulting & Professional Sector
Behind every proposal, RFP response and client engagement is a system that must be up to date, integrated and accessible globally. IBT has multizone client coverage at 100% SLA, knowledge base updates within 48 hours and executive summaries and collateral delivered at 99.5–100% accuracy. For firms this means fewer delays and polished outputs; for clients it means clarity and confidence at every touchpoint.
Driving IT Services in Consulting
Complex pursuits generate mountains of documents, contract drafts and compliance checks. IBT deploys IT experts in 48 hours who keep workflows accurate at 99.9% and compliant at 98%+ SLA.
Our expertise extends to managing over 100 million customer interactions, delivering seamless support tailored to your business needs. Partner with us for success.
24/7 IT Support Excellence
When systems go down during an RFP or client review momentum is at risk. IBT’s 24/7 IT desks resolve urgent queries in 30 minutes, align stakeholders without delay and clear billing queries in under 24 hours.
Knowledge capture rates are 95%+ and escalations to partners are 100%. Clients experience seamless interactions while firms keep the pursuit on track.
Seamless Remote IT Solutions
Global deals don’t stop for time zones. IBT supports firms remotely with SLA above 98% and 100% coverage across multizone clients. Whether it’s updating a proposal draft, aligning stakeholders overnight or resolving billing queries, turnaround times are under 24 hours.
Clients experience responsiveness no matter where they are and firms keep their global edge.
Compliance-Ready Solutions
Advisory firms can’t use generic tech roadmaps when competing in high stakes bids. IBT consultants analyze pursuit cycles, email engagement flows and knowledge systems. Meeting bookings from emails increase by +20%, client retention through email engagement increases +20% and executive summaries are delivered 99.5% accurate.
Firms get efficiency gains and clients see thoughtful engagement.
Flawless IT Records
Poor documentation or outdated knowledge bases erode credibility during pursuits. IBT’s audit teams stress test compliance workflows, knowledge repositories and pursuit systems.
RFP accuracy above 99.5%, knowledge base latency under 48 hours and collateral delivery 100% brand aligned. Auditors, partners and clients see a polished firm ready to lead.
IBT’s Staffing Services for Consulting & Professional Services
Consulting and professional firms need precision, speed and flexibility to deliver consistently. IBT provides staffing solutions that scale with pursuit cycles from RFP responses to client delivery. With 99.5% compliance, proposals in under 24 hours and stakeholder alignment in 30 minutes we keep firms competitive and clients confident.
Precision IT Staffing
For consulting firms proposals, RFP responses and digital reports require flawless systems. IBT supplies tech staff who maintain 99.9% workflow accuracy, resolve billing queries in under 24 hours and ensure redline coordination at 98% SLA.
Firms stay tech resilient while clients get transparent error free documents that reinforce trust in the firm’s capability.
Flawless Finance Operations
Managing contracts, billing & redlines requires financial accuracy and agility. IBT provides finance specialists who resolve billing queries in “24 hours, coordinate proposals with 99.5% accuracy and meet escalation SLAs at 100%.”
Firms get cash flow stability and compliance while clients see clear timely financial documentation that ensures credibility in every engagement.
Seamless HR Support
Global consulting projects rely on people alignment as much as process. IBT’s HR staffing covers multizone clients at 100% SLA, achieves 95%+ knowledge capture rates and delivers flawless stakeholder handovers.
Firms get seamless resource allocation across borders while clients interact with well prepared teams who respond with speed, clarity and cultural understanding every time.
Reliable Call Support
Every client call; From clarifying proposals to resolving disputes impacts firm reputation. IBT’s call center teams answer in under 15 minutes, resolve 85%+ of issues at first contact and maintain abandonment rates below 3%.
Firms show responsiveness under pressure while clients value quick accurate communication that builds long term trust and loyalty.
Effortless Admin Management
Behind each polished deliverable is back office precision. IBT provides office staff who support executive summary delivery at 99.5% accuracy, coordinate collateral with 100% brand consistency and update knowledge bases within 48 hours.
Firms get leaner more reliable operations while clients experience consistent professionalism in every document, proposal and engagement touch-point.
Industries Served By IBT
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Consulting & Professional Services Outsourcing FAQs
How does IBT accelerate proposal turnaround times without compromising accuracy?
IBT combines technology-driven workflows with expert staffing to enable proposal delivery within 24 hours, maintaining 99.5% compliance accuracy. This balance of speed and precision ensures firms respond quickly to opportunities, reduce costly errors and present polished, brand-aligned collateral that strengthens client confidence and win rates.
In what ways does IBT’s IT support minimize disruption during critical client engagements?
Our 24/7 IT support desks resolve urgent technical issues within 30 minutes, providing seamless alignment across stakeholder platforms. By maintaining knowledge capture rates above 95% and 100% SLA escalation coverage, IBT ensures uninterrupted review cycles, accelerating decision-making while upholding stringent regulatory and client standards.
How does remote IT support enhance global collaboration for consulting firms?
IBT’s remote IT teams manage multizone client environments with SLA compliance exceeding 98%. Whether updating proposal drafts overnight or handling complex billing inquiries, we guarantee rapid turnaround under 24 hours, enabling firms to operate globally without delays or disconnects, crucial for maintaining competitive edge and client satisfaction.
What measurable outcomes can consulting firms expect from IBT’s IT consulting services?
Through deep analysis of pursuit cycles and client engagement flows, IBT improves email-to-meeting ratios by 20% and client retention by the same margin. Executive summaries are delivered with 99.5% accuracy, transforming internal efficiency and elevating client experiences while ensuring pursuit workflows align with strategic goals and regulatory compliance.
How does IBT’s audit function prepare consulting firms for regulator and partner scrutiny?
Our auditors conduct rigorous stress tests on compliance workflows and knowledge management systems, ensuring RFP accuracy above 99.5% and collateral delivered in full brand alignment. Continuous visibility into system performance provides clients with reassurance of audit readiness, reducing risk and demonstrating operational excellence to stakeholders.
How is client communication managed to maintain trust across consulting pursuits?
IBT’s customer experience teams ensure proposals are acknowledged promptly within 24 hours, billing queries resolved swiftly and stakeholder alignments responded to within 30 minutes. These timely, transparent interactions foster trust, reflected in a CSAT above 92% and an NPS greater than 60, driving long-term client satisfaction and repeat engagements.
What advantages does IBT offer in scaling staffing during fluctuating consulting project demands?
IBT provides flexible, project-ready teams with swift onboarding and SLA compliance above 98%. From tech specialists ensuring workflow accuracy to multilingual call center agents managing complex client queries, our staffing models balance scalability with quality, enabling consulting firms to dynamically match resources to project pipelines and maintain excellence.
