PERFECT SOLUTION FOR YOUR COMPANY
Banking & Fintech Outsourcing Services
Built for Hassle Free Finance Operations!
For well over fifteen years, IBT has supported leading banks and fintechs across Dubai, UAE and the Middle East; From handling 25M+ annual interactions to ensuring KYC accuracy at 99.9% and complaint SLAs above 98%, we help financial institutions operate with speed, precision and full regulatory confidence.
IBT’s Customer Experience Services for Banking & Fintech
we deliver responses that are fast, accurate and fully aligned with regulatory standards.
Optimized Call Handling
For banks, a call isn’t just a question; It’s a test of reliability. Customers won’t tolerate long waits and regulators won’t overlook missed commitments. IBT’s multilingual teams answer within ten minutes, keeping abandonment below 2% and SLA scores above 98%.
From loan queries to card applications, conversations move quickly toward resolution, building confidence while keeping compliance intact.
Efficient Complaint Management
Behind the scenes, endless paperwork can stall an otherwise smooth banking experience. KYC files, chargebacks and service logs pile up fast, creating both compliance and customer risks.
IBT teams clear around 95% of backlogs every week with 99.9% accuracy in documentation. Leaders get audit & ready records at 100% reliability, while customers avoid service disruptions caused by paperwork delays.
Revolutionizing Merchant Support
Merchant still rely on email, chat or on whatsapp for reassurance in banking; whether it’s a loan status, refund update, or fraud alert. IBT ensures 99.5% routing accuracy and solves more than 82% of cases with the first reply.
Turnaround stays under 24 hours, giving banks better compliance scores while clients experience faster, clearer communication that builds confidence and long-term loyalty.
Compliant Operations
Behind every financial transaction, an immediate escalation of any kind can make or break compliance; Chargebacks, KYC files, or service records often stack up, slowing operations and drawing regulator attention. IBT clears 95% of backlogs weekly while keeping filings at 99.9% accuracy.
That means smoother audits, fewer disputes reaching escalation and operations that stay stable without customers ever facing disruption from emergency situations.
Streamlining Banking Workflows
Paper-heavy banking workflows don’t just slow staff; They increase compliance risks during audits. IBT digitizes these processes with 100% policy accuracy and turnaround inside 24 hours. Fraud escalations hit SLA targets without delay, chargebacks stay fully traceable and sensitive data is protected.
The outcome is faster cycle times, transparent records and customer interactions that reflect the reliability today’s financial sector demands.
IBT’s Technology Services for Banking & Fintech
Seamless Banking IT Services
Running financial IT isn’t just about servers, it’s about trust. IBT has managed infrastructure, CRMs, and transaction systems for banks since 2009. With SLA performance over 98% and scale-up capacity inside 48 hours.
we keep credit card applications acknowledged within 10 minutes and KYC platforms delivering 99.9% accuracy without delays that could cost customer confidence.
24/7 IT Support Excellence
When a core system stalls, regulators and customers both notice. That’s why IBT support desks run 24/7 with trained engineers who know fintech stacks and compliance workflows.
First-contact resolution stays above 85%, response times under 10 minutes and loan queries close inside a day, keeping operations stable and customer trust intact.
Seamless Remote IT Solutions
Branches, apps, and portals can’t go down while waiting on-site help. IBT resolves the majority of banking IT issues remotely, keeping SLA compliance above 98%.
Fraud alert escalations hit 100% without lag, downtime remains near zero and whether during peak filings or market events, customers continue transacting without disruption or compliance risks.
Compliance-Ready Solutions
Banks don’t need generic advice, they need blueprints tested in regulated markets. With experience across 1,000+ financial projects; IBT consultants map risks in CRMs, loan workflows and compliance reporting.
Roadmaps focus on measurable outcomes for faster dispute resolution 98%+ SLA, stronger fraud monitoring and improved email-to-advisor conversions, all while safeguarding audit readiness at 100%.
Flawless IT Records
In banking, even a small error in KYC files or chargeback logs can trigger regulatory red flags; IBT’s audit teams go beyond checklists, testing CRMs, infrastructure and document flows against UAE and global compliance rules.
With experience drawn from more than sixteen years of financial projects, we catch risks early -keeping compliance at 100%, records fully traceable and systems ready for any regulator’s audit.
IBT’s Staffing Services for Banking & Fintech Sector
Precision IT Staffing
Downtime is unaffordable for banking platforms, particularly during periods of high customer onboarding or regulatory filings. In banking, even minor IT gaps can delay transactions or trigger compliance scrutiny.
IBT places certified technology specialists within 48 hours, “keeping SLA compliance steady above 98% and first-response accuracy over 95%.” From fraud monitoring platforms to CRM stability, systems remain resilient.
Flawless Finance Operations
Every ledger and transaction must be precise in regulated markets; IBT’s finance specialists attain a 98% SLA for dispute resolution and 99.9% accuracy in reconciliations. Operations are conducted without any compliance gaps, “with 99.9% KYC accuracy and 99.5% refund updates”.
Customers trust financial data and service delivery and institutions are always prepared for audits.
Seamless HR Support
IBT’s HR staff deliver 100% accuracy in regulatory documentation and 98% onboarding SLA; From payroll compliance to workforce digitization, accuracy never falters. HR teams must strike a balance between employee satisfaction and compliance in order to scale banking operations.
Institutions get fewer regulator triggered complaints, stronger retention and an HR backbone that supports business growth without hidden risks or delays.
Reliable Call Support
Every interaction is crucial to gaining the trust of customers. Through chat, emails, or phone calls, IBT’s 2000+ multilingual agents guarantee “SLA coverage at 100%, with abandonment rates below 2% and CSAT consistently above 90%”.
From card applications to fraud escalations, inquiries are managed swiftly & accurately; The result is fewer regulatory complaints, stronger client confidence, communication that strengthens long-term customer loyalty.
Effortless Admin Management
Behind every smooth customer journey is reliable back-office execution; IBT provides trained administrative professionals who maintain 99.9% filing accuracy and clear 95% of document backlogs weekly.
Escalations to compliance hit 100% SLA, ensuring audit readiness never drops. Instead of bottlenecks, institutions operate with clarity and efficiency, keeping both regulators and customers reassured of operational consistency.
Industries Served By IBT
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Banking & Fintech Outsourcing FAQs
What strategies does IBT use to maintain high customer trust in banking operations?
IBT emphasizes precision and speed in handling over 25M annual interactions with 99.9% KYC accuracy and 98%+ SLA compliance. By aligning technology and staffing, we deliver rapid loan processing, realtime fraud alerts and multilingual support, ensuring seamless, trusted customer journeys even during peak regulatory or market events.
How does IBT’s IT outsourcing support business continuity during regulatory challenges?
Our teams deploy within 48 hours, maintaining banking infrastructure uptime with 98%+ SLA while navigating complex compliance workflows. We guarantee error-free transaction records and swift resolution of loan and customer service queries, enabling banks to meet strict audit requirements without operational disruptions or regulatory penalties.
In what ways does IBT’s remote IT support enhance fintech ecosystem stability?
IBT’s remote specialists resolve 98%+ of technical disruptions without the need for onsite visits, maintaining near-zero downtime during market surges or regulatory changes. Escalations happen in real-time with 100% SLA, protecting fintech platforms from outage risks and ensuring uninterrupted customer access and data security.
How does IBT’s consulting practice drive measurable improvements for financial institutions?
Our consultants map pain points across CRMs, loan workflows and compliance functions, lifting dispute resolution rates to over 98% SLA and increasing email-to-advisor conversions by 12%. Tailored strategies mitigate fraud risk and boost operational efficiencies, empowering banks to surpass compliance and deliver superior customer experiences.
What audit capabilities does IBT offer to ensure banking clients’ regulatory readiness?
IBT conducts rigorous audits of CRMs, infrastructure and transactional documents against UAE and international regulatory frameworks. Our processes detect early risks, maintain 100% compliance and ensure records are transparent and fully traceable, eliminating surprises and preparing clients thoroughly for regulator reviews.
How do IBT’s multilingual call centers improve service levels in the banking sector?
IBT’s 2000+ agents provide 24/7 multilingual support with under 10-minute response times and over 85% issue resolution on first contact. This rapid, culturally aligned service reduces abandonment rates below 2%, supports high-value inquiries and fortifies both customer confidence and regulatory compliance in competitive markets.
What finance staffing solutions does IBT bring to enhance transaction accuracy and audit compliance?
IBT’s finance experts achieve 99.9% accuracy in reconciliations and maintain dispute resolution SLA above 98%, processing refunds and premium updates within 24 hours. This precision safeguards audit readiness, minimizes financial leakage, and strengthens trust among customers and regulatory bodies alike.
