PERFECT SOLUTION FOR YOUR COMPANY
Automobile Outsourcing Services
Trusted by UAE's Automobile Enterprises
For over Sixteen years, IBT has powered automotive dealers & OEMs across the UAE & Middle East. With 2000+ employees managing, “1 million yearly interactions and 10K+ daily touchpoints, we support 1000+ projects that cover test drives, financing, insurance & after-sales care.”
IBT’s Customer Experience Services for Automotive Sector
Optimized Call Handling
Every call matters in auto retail; It’s either a new sale, a financing step, or a service escalation. IBT’s 2000+ multilingual agents answer inside ten minutes on average, abandonment stays under 2% and SLA holds above 98%.
From lead follow-ups to recall notifications, calls close on time, leaving buyers reassured and regulators satisfied that no case slips.Efficient Complaint Management
Missed test drives, slow financing, or insurance delays don’t just frustrate buyers, they draw regulator heat. IBT clears nearly 95% of backlogs every week while keeping documentation accuracy at 99.9%.
Complaint resolution holds steady above 98% SLA, records stay audit-ready at 100% and dealerships avoid penalties while customers get issues settled faster, with trust left intact.Hassle-Free Car Booking Service
In auto retail, servicing is still the reassurance buyers lean on; Whether it’s a quick oil change, battery discharge, test drive, an insurance slip, or a recall notice.
IBT’s service contract support keeps routing accuracy tight at 99.5% and solves more than 82% of cases in the very first reply. Replies don’t drag past 24 hours, CSAT sits above 90% and NPS holds above 60, so customers feel they’re heard without delay.Effortless Test Drive Management
Selling a car creates paperwork mountains; Contracts, loans, service notes, that can bury staff. IBT’s new car launch & test drive booking supports clear close to 95% of these piles weekly and keeps filings 99.9% accurate.
Compliance escalations hit SLA at 100%, “so bookings don’t get stuck.” Operations flow without bottlenecks, regulators see clean trails and buyers never feel disruption caused by booking delays behind the desk.Seamless Warranty Tracking
Relying on paper records slows down approvals and risks compliance slip-ups, “IBT moves those workflows into secure digital systems with accuracy kept at 100% and turnaround inside 24 hours”.
Warranty claims are logged right away, financing trails remain traceable and customer data stays locked down. Dealers get faster cycles, regulators find clear audits and buyers move smoothly instead of waiting in paper queues.Technology Services By IBT's to Government
Seamless Automotive IT Services
Automotive IT isn’t just about infrastructure; It’s about uptime and compliance across dealer networks. IBT scales within, “48 hours while keeping SLA fulfillment above 98%”.
Financing handovers reach 99.5% accuracy, CRM platforms stay stable and recall alerts escalate without delays. Dealers avoid downtime, customers never face errors and compliance audits are handled with confidence every time.24/7 IT Support Excellence
When a core dealer system or showroom CRM stalls, missed leads and unhappy buyers follow. IBT desks run 24/7 with trained engineers who understand auto-finance stacks, test-drive bookings and compliance rules.
First-contact resolution stays above 85%, response times under ten minutes and lead follow-ups within SLA at 98%. Buyers stay engaged, records stay clean and operations keep moving.Seamless Remote IT Solutions
In auto retail, a stalled showroom system or a frozen service desk doesn’t wait for onsite support. IBT handles the majority of IT disruptions remotely, keeping SLA compliance steady above 98% and escalation to field advisors at 100%.
Warranty claims get filed the same moment they arise, downtime barely registers, and privacy lapses stay at zero. Customers keep test driving, paying bills and confirming bookings without feeling the cracks behind the scenes.Compliance-Ready Solutions
Auto dealers don’t need broad playbooks; they need roadmaps tested in regulated markets. With lessons from 1,000+ projects, IBT consultants surface risks buried in dealer CRMs, financing platforms and after-sales compliance flows.
Dispute resolution holds above, “98% SLA, lead-to-showroom conversion climbs 15% and fraud checks never slip through.” Customers see faster approvals and regulators find systems audit-ready.Flawless IT Records
Automotive records can’t afford gaps; Whether it’s recall campaigns, financing approvals, or insurance handovers. IBT’s audit specialists don’t tick boxes, they stress-test dealer CRMs, ticket flows and data trails against both UAE and global standards.
Uptime dashboards stay transparent at 100%, complaint resolution clears above 98%, and by the time regulators arrive, dealers already have systems and documentation they can trust.IBT’s Staffing Services for Automotive Sector
Precision IT Staffing
Automotive IT systems run financing approvals, CRM records and recall management; Errors aren’t an option. IBT places certified IT professionals within 48 hours, SLA compliance 98%+ and fraud monitoring uninterrupted.
Downtime near zero, warranty claims 100% and data privacy incidents 0%. Dealers stay compliant, customers get seamless bookings and approvals.Flawless Finance Operations
In auto retail a financing slip or insurance error doesn’t just slow a buyer; It loses trust and regulator attention. IBT’s finance teams handle approvals and handovers 99.5% accurate, disputes above 98% SLA.
Trade in inquiries closed within a day, warranty claims compliant, records audit ready. Buyers move faster through approvals, dealers avoid the cost of errors.Seamless HR Support
When promotions, new launches or recall drives demand spikes, dealerships can’t afford HR gaps; IBT keeps hiring and documentation tight, 100% accuracy on records and onboarding SLA 98%+.
Payroll runs without compliance misses, booking reminders 95%+ and escalations to service advisors 100%. Staff stay focused on performance while dealerships avoid regulator penalties.Reliable Call Support
Every missed call in auto retail risks a lost lead or an unhappy buyer. IBT’s 2000+ multilingual agents answer within ten minutes on average, with SLA above 98% and call abandonment below 2%.
From test-drive bookings to recall outreach accuracy at 100%, calls close quickly and cleanly. Your customer feels reassured and dealerships protect brand reputation while avoiding regulator scrutiny.Effortless Admin Management
Every showroom is buried under contracts, finance slips and service records that can stall operations if not managed right. IBT clears almost 95% of admin backlogs every week, keeping filing accuracy at 99.9%.
Escalations meet SLA at 100%, spare-parts inquiries get responses inside 24 hours and recall campaigns run cleanly. The result; Smoother offices, fewer bottlenecks and customers who never feel the paperwork drag.Industries Served By IBT
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
