Tech Customer Support in UAE, 24/7 Technical Assistance!
IBT’s technical customer support offers fast, effective solutions for IT-related issues, leveraging over 16 years of expertise. Trusted by over 1,000 businesses across the Middle East, we’ve resolved over 100M+ queries with a 98% satisfaction rate. Our highly skilled technicians provide round-the-clock, multilingual support via phone, live chat and email, ensuring minimal downtime and efficient troubleshooting, all while driving operational efficiency and enhancing user experience.
Trusted by the top enterprises
Specialized Technical Customer Support Services
IBT’s Technical Customer Support Services deliver rapid resolution for IT and hardware issues, ensuring business continuity across the Middle East. With 16+ year’s expertise and over 100 million queries resolved, our multilingual teams provide 24/7 support via call center, email, chat and reception outsourcing. Leveraging AI-driven ticketing systems and ISO-certified processes, we minimize downtime, optimize workflows and enhance user satisfaction while efficiently reducing operational costs.
IBT’s Focus as Leading Technical Customer Support Firm in Dubai, UAE!
Outsourcing technical customer support to IBT gives you access to 16+ years of IT service excellence, proven by 100 million+ resolved queries, 1,000+ enterprise clients and 99.8% SLA adherence. Our ISO-certified processes, AI-driven ticketing, integrated incident-management workflows and proactive monitoring minimize disruptions and promptsss critical failures. By partnering with IBT, businesses reduce downtime, optimize IT operations and benefit from real-time analytics, cost-effective scalability and unwavering commitment to customer satisfaction through 24/7 regional support hubs.
100M+ Customer Interactions
97% Call Satisfaction Rate
8/10 Calls Solved on 1st Call
Opt Dubai-Based Technical Support Services
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Proven Benefits of Partnering with IBTs
End-to-End Support Delivery
From hardware troubleshooting to complex SaaS workflows, our agents are trained across Tier 1, 2, and 3 layers to ensure faster escalations, reduced downtime.
Custom Agent Workflow Design
IBT creates personalized agent flows aligned with your KPIs, escalation matrix and brand tone - ensuring seamless ticket handling across phone, email, live chat, and social support environments.
Certified Service Frameworks
All operations are governed by ISO and ITIL-compliant processes to ensure service continuity, data protection and knowledge-backed resolutions - ideal for enterprise environments with critical infrastructure.
Multilingual Customer Excellence
We offer native-level support in Arabic, English and French - empowering regional enterprises to build trust, deliver clarity and improve satisfaction for customers across the UAE and wider GCC.
AI-Augmented Ticket Handling
Fully Localized Delivery Model
With a 100% UAE-based delivery and compliance model, IBT ensures ultra-low latency, GDPR-compliant interactions and culturally contextual support built for Middle Eastern customer expectations.
Industry-Specific Technical Support Solutions
IBT delivers tailored technical customer support for fast-paced sectors like retail, telecom, government, logistics, banking and healthcare across the Middle East. Since 2009, we’ve enabled enterprise clients to manage complex support needs through multilingual agents, AI-powered workflows and regional compliance. Whether you’re resolving consumer issues or managing system-critical requests, our front office experts ensure 24/7 availability, reduced resolution times and seamless user experiences at scale.
Our Latest Projects
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
IBT’s Technical Customer Support FAQs
What is technical customer support outsourcing?
Technical customer support outsourcing involves delegating your IT helpdesk or product support tasks to a specialized provider like IBT. This includes handling queries around software, hardware, connectivity, or system errors. It enables businesses to offer expert, scalable and multilingual assistance without expanding internal resources. With round-the-clock availability and issue resolution SLAs, IBT ensures your end-users or customers receive fast, consistent and professional tech support across channels.
How does IBT ensure service quality for technical support?
IBT maintains superior service standards through a certified support ecosystem that includes ISO 9001 for quality and ISO 27001 for data security. We follow SLA-driven performance tracking, agent scorecards and QA audits. IBT’s support teams are also upskilled regularly and supported with AI tools that auto-classify tickets and suggest resolutions. This blend of talent and tech ensures fast, reliable and consistent support experiences for every client.
Which industries benefit most from outsourced tech support?
Industries with complex customer ecosystems - such as telecom, eCommerce, healthcare and BFSI - gain the most from technical support outsourcing. These sectors often require fast issue resolution, multilingual agents and 24/7 coverage. IBT’s scalable support frameworks are also ideal for businesses experiencing seasonal spikes or rapid growth. We customize every support layer to industry workflows, ensuring optimal user satisfaction while maintaining data integrity and SLA commitments.
Can IBT integrate with our existing CRM or ticketing tools?
Yes. IBT’s technical support agents are proficient across all leading CRM and ITSM platforms, including:
- Zendesk, Freshdesk, Zoho Desk
- Salesforce Service Cloud, HubSpot
- ServiceNow, Jira Service Management
- Custom or legacy systems (via API or middleware)
We ensure zero disruption during handover and train agents specifically on your environment. This results in seamless workflows, faster onboarding and a cohesive user experience from day one.
Is IBT’s technical support available 24/7?
Yes, IBT offers fully managed 24/7 support operations. We maintain 99.8% uptime across our GCC-based infrastructure and have dedicated teams operating in rotating shifts to ensure full coverage. Whether you're managing customers across time zones or internal IT service desks. we provide continuous assistance. Clients can opt for shared or dedicated teams, and we offer multilingual support in Arabic, English, Hindi and more to suit regional business needs.
How does IBT handle data security in tech support?
IBT follows strict data protection protocols anchored in:
- GDPR compliance for user privacy
- ISO 27001-certified data handling and storage
- End-to-end encrypted communication systems
- Role-based access for support agents
- Regular vulnerability testing and audits
These measures ensure all user data, internal documentation and ticket histories are fully secure. With clients in banking and public sectors, our systems are battle-tested for high-sensitivity support environments.
